Customer care

Grievance Redressal

Submit a complaint concerning a ChoiceMatrix store product, payment, delivery, return, refund or account service.

Business contact details are not fully configured. An administrator must add the official support email, phone number and postal address in Site Settings before launching commerce checkout.

Customer care and Grievance Officer

Entity / store: ChoiceMatrix
Grievance Officer: Not configured
Email: lootchaser2026@gmail.com
Phone: Not configured
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Postal address: Not configured

How to complain

Use the Contact page and include your registered email, order number, issue description, preferred remedy and supporting photographs or payment references. Do not send card PINs, CVV, banking passwords or OTPs.

Acknowledgement and resolution

We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month from receipt, subject to the information needed for investigation. A complaint or ticket reference should be provided when the complaint system is operational.

External marketplace purchases

If checkout occurred on Amazon, Flipkart, Myntra or another external marketplace through an affiliate link, that marketplace or seller controls the order. Contact its customer support first. ChoiceMatrix can assist only with issues concerning our discovery service or affiliate link.

Consumer escalation

If a complaint is not resolved, a consumer may use remedies available under applicable Indian consumer-protection law, including the National Consumer Helpline or the appropriate Consumer Commission.