ChoiceMatrix Commerce

Payment Policy

Payment is collected only for direct ChoiceMatrix store orders. External marketplace purchases are completed and charged by the marketplace.

Last updated: 9 September 2026

1.Available methods

The payment methods available for a particular order—such as UPI, cards, net banking, wallets or cash on delivery—will be shown at checkout. Availability may depend on the product, value, delivery postcode and payment provider.

2.Payment security

Online payments are processed by an authorised payment service provider. ChoiceMatrix should not receive or store complete card numbers, CVV or banking passwords. Never share an OTP, PIN or password with ChoiceMatrix support.

3.Price and charges

Before order confirmation, checkout will display the total payable amount and the breakup of product price, taxes, delivery charges and any voluntary or compulsory fee. A product is not reserved until the order is successfully confirmed.

4.Failed or pending transactions

If an account is debited but the order is not confirmed, do not pay repeatedly. Check the order status and contact the payment provider or ChoiceMatrix with the transaction reference. Reversal timing is controlled by the payment system and applicable RBI requirements.

5.Cash on delivery

COD is available only where expressly shown. Verification may be required, and repeated refusal or fraudulent use may lead to COD restriction where permitted by law.

6.Refunds and chargebacks

Approved refunds are sent to the original payment method wherever possible. Contact us first so the issue can be investigated. This does not prevent a customer from exercising lawful chargeback or payment-provider dispute rights.