Shipping & Delivery Policy

1.Order processing

Processing starts after an order is confirmed. Prepaid orders are confirmed after verified payment; COD orders may require verification. Made-to-order and personalized products may require additional production time.

2.Delivery estimates

The estimated dispatch and delivery window shown on the product or checkout page applies to that order. Estimates are not guarantees and may change because of serviceability, weather, public holidays, carrier disruption or events outside reasonable control.

3.Shipping charges and taxes

All compulsory charges, including applicable delivery charges and taxes, will be displayed before the customer confirms payment. No hidden compulsory charge will be added after confirmation.

4.Tracking

When tracking becomes available, it will be shown in the customer account or shared using the registered contact details. Tracking scans can take time to appear after dispatch.

5.Address and delivery attempts

• Customers must provide a complete, accurate and serviceable delivery address.
• Address changes may not be possible after processing or dispatch.
• A failed delivery caused by an incorrect address, refusal, or repeated unavailability may result in return-to-origin charges where legally permitted.

6.Damage, missing items or late delivery

Contact us promptly with the order number, package photographs and an unboxing video where available. ChoiceMatrix will not refuse an eligible remedy when goods are defective, deficient, spurious, materially different from the description, or delivered late beyond the stated schedule, except where a legally recognised force-majeure exception applies.