Returns, Exchanges & Refunds

1.Eligible requests

• Wrong, damaged, defective, deficient or spurious goods.
• Goods materially different from the description, agreed features or approved customization.
• Missing items or delivery beyond the stated schedule, subject to applicable exceptions.
• Change-of-mind returns only where the product page expressly marks the item as returnable.

2.Request window

Submit a request within the return window displayed on the product or order page. If no window is displayed, contact us within 7 calendar days after delivery. Legal rights for defective or misdescribed goods are not reduced by this operational request window.

3.Condition and evidence

• Keep original packaging, labels, accessories, manuals and free items where reasonably possible.
• Share clear photographs and, when available, an unboxing video showing the issue.
• Do not use, wash, alter or damage an item beyond what is reasonably necessary to inspect it.

4.Personalized and made-to-order goods

Products made to the customer’s specifications or carrying approved custom text are normally not returnable for change of mind. This exclusion does not apply when the item is defective, damaged, wrong, materially different from the approved design, or otherwise eligible under applicable law.

5.Return shipping cost

ChoiceMatrix bears reasonable return shipping costs for verified wrong, damaged, defective, deficient or misdescribed products. For an expressly permitted change-of-mind return, the customer may bear the disclosed return cost.

6.Exchange, replacement and warranty

Depending on stock and the nature of the issue, we may offer replacement, exchange, repair, refund or another lawful remedy. Manufacturer or supplier warranties, if any, are displayed with the product and operate in addition to applicable consumer rights.

7.Refund timing

After approval and any required inspection, ChoiceMatrix will initiate the refund to the original payment method within 7 business days. The bank or payment provider may require additional processing time. COD refunds may require verified bank or UPI details.